Choosing the right NEON SNOW package depends on your goals and stage of business. If you’re a startup, creative, or small service provider needing a professional online presence, the Foundation package offers everything essential. The Momentum package is our most popular, perfect for growing businesses that need more pages, features, and light copywriting support. If you’re scaling fast or building something complex—like a member portal, eCommerce platform, or full digital ecosystem—Empire is the ultimate fit. Not sure? We’ll guide you based on your audience, growth plans, and digital needs to ensure the best return on your investment.

Absolutely. NEON SNOW offers complete setup and launch support across all packages. We handle domain connection, content loading, SEO setup, form integration, and more—so you’re not left guessing. The Foundation package includes basic handover guidance, while the Momentum and Empire packages provide additional onboarding support, including training on content management systems, Google Analytics usage, and optional tools like booking systems or CRM forms. We aim to make your digital launch smooth and stress-free. Our goal isn’t just to deliver a site—it’s to empower you with everything needed to use and grow it confidently from day one.

Yes, we support you beyond launch. All NEON SNOW packages include post-launch support to help you settle in and fix any early hiccups. The Foundation package offers basic assistance with site handover and functionality. The Momentum package includes two rounds of revisions and usage guidance. With the Empire package, you receive up to six months of structured support and performance tracking—ideal for fast-scaling teams or those with complex integrations. Whether you need a quick fix, analytics advice, or help managing content, we’re just a message away. Ongoing support plans can also be added for long-term peace of mind.

At NEON SNOW, we require a deposit to secure your project, and cancellation terms depend on how far we’ve progressed in the build. If you cancel early, before significant work has begun, only your deposit may be withheld to cover administrative costs. If design or development is already underway, we’ll assess and charge proportionally for time and work completed. We’re transparent about scope, timelines, and deliverables up front, so there are no surprises. Our goal is always a positive experience and outcome—even if your plans change. Just reach out and we’ll talk through what works best for everyone.